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myOtels

Frequently Asked Questions

Q. What is 1Global Loyalty Program?

A. 1Global Loyalty Program is a unique single loyalty program designed to work globally and to meet your life style. There is no threshold for your point’s redemption. The points do not expire. You will get detailed program information and how it works immediately after your first completed stay.

Q. How is my privacy protected?

A. Your privacy is utmost important to us. We do not ask your profile information nor do you create one with us. We may use cookies. Cookies help us to improve our personalized service when you return to our website in future. You may refuse to accept cookies by activating setting on your browser; and this may limit your usage or may reduce functionality of our website.

Q. When will I get a confirmed room?

A. Immediately after your completed transaction, you ALWAYS get an Assured and Confirmed Room.

Q. What does ‘myPrice’ mean?

A. myPrice is built-in intelligence based on real time supply, demand and other hotel industry factors. You will get an assured room in one of the hotels selected/displayed on the map. We confirm the specific hotel’s name within 4 (four) business hours of the completed transaction. Our business hours are from 9am to 7pm; and all transactions that happen after 5pm, may get confirmed only on the next day morning.

Q. Why do you take 0-4 business hours to confirm the name of Hotel when I choose ‘myPrice’?

A. We believe in getting you the best hotel really fast. We still anticipate maximum of 4 business hours to complete all formalities required from finding the nearest hotel to your chosen location to the completion of reservation process with the Hotel. Our business hours are from 9am to 7pm; and all transactions that happen after 5pm, may get confirmed only on the next day morning.

Q. Does myPrice mean the cheapest hotel amongst all?

A. No. myPrice does not mean the cheapest. It is priced on Index based on key variables and factors. This is our proprietary methodology and a product innovation.

Q. I made full payment, what are the chances of me getting a confirmed room?

A. Simple. We honor all completed transactions. You ALWAYS have a confirmed room.

Q. When will I receive my Invoice cum Voucher?

A. All formalities and processing time is restricted maximum to 4 business hours from the time of the completed transaction on the platform. Our business hours are from 9am to 7pm; and all transactions that happen after 5pm, may get confirmed only on the next day morning.

Q. How do I cancel?

A. For any kind of cancellation/modification, please write or call our support team. We are happy to assist you.

Q. What kind of cancellation fee do I need to pay?

A. Our ‘Cancellation Fee’ is very minimal. Our ‘Cancellation Policy’ is listed under Terms and Conditions. You will be directed to this information; your acceptance to the ‘Cancellation Policy’ is must before making the reservation.

Q. When can I call, the Support Function?

A. We are open from 9AM – 7PM Indian Standard Time, on all days. Contact us: Email (support@myotels.com), WhatsApp (+91-7022269740) or Phone (+91-7022269735)

Q. I did not find my question in the above list?

A. Please contact our support team. We are open from 9AM – 7PM Indian Standard Time, on all days. Contact us: Email (support@myotels.com), WhatsApp (+91-7022269740) or Phone (+91-7022269735). We will strive our best to help and assist you.